Overview: Freshworks is a global SaaS leader delivering intuitive, customer-first solutions for support, sales, and marketing teams. With a fast-paced operational model and a collaborative, tech-focused office environment, Freshworks required an FM partner who could offer reliable, responsive, and discreet facilities support, around the clock.

Our Approach: Loop 360 provides a full scope of Hard FM services, including planned preventative maintenance, compliance checks, and round-the-clock reactive support. We ensure that all systems, from HVAC and power to life safety and access control, perform seamlessly, enabling Freshworks’ team to operate without interruption. Our 24/7 on-call support gives peace of mind that any issue will be dealt with promptly and professionally, minimising downtime and maintaining the highest standard of workplace functionality.

Key Outcomes:

• Full Hard FM coverage tailored to the needs of a high-growth tech company
• 24/7 support for business continuity and operational resilience
• Proactive maintenance to prevent disruption and extend asset life
• Collaborative partnership aligned with the Freshworks brand and pace

Client Impact: Loop 360 helps ensure Freshworks’ London office operates efficiently and reliably at all hours, supporting an agile, productive environment that matches their global ambitions and employee-first culture.